Get in Touch
We’d love to hear from you. Whether you’re checking on an order, interested in wholesale, or have an idea for a custom sign, this is the best place to reach us.
Use the contact form below to send us a message. We usually respond within 24–48 hours on business days. If you’d prefer, you can also email us directly at mercermade.co@gmail.com.
As a small family business, we take the time to answer every message personally. If you have a quick question, be sure to check the FAQ section below — you might find your answer right away.
Contact form
Mercer Made
FAQ
What types of products do you make?
We specialize in custom signs for businesses and homes. While signs are our main focus, we also create other handcrafted products.
Can I request a custom design?
Yes! If you don’t see what you’re looking for on our site, we can create something unique for you. Please note, new custom designs include a $25 design fee.
How do I provide customization details?
You can add your details directly on the product page when ordering. If something is unclear, you can message us or we’ll reach out to confirm.
Do you offer previews or mockups before production?
At this time, we do not provide previews.
What materials do you use?
Our products are crafted from wood, paint, and glue.
Are your products handmade in the USA?
Yes, every Mercer Made product is proudly handmade in Moultrie, Georgia.
How do I place an order?
Simply choose your product and customize it on the product page. For special requests, please use our contact form before placing your order.
Can I change or cancel an order after it’s placed?
For standard products, reach out as quickly as possible. Custom orders may not be eligible for cancellation once work has started.
How long does it take to receive my order?
Custom products take time to make. Please allow 4–7 days for production before shipping.
Do you offer expedited shipping?
No. Because each product is made to order, we cannot guarantee rush processing.
Do you ship internationally?
Yes. International customers are responsible for all shipping costs and customs fees.
Do you offer free shipping?
Yes, orders over $70 ship free within the U.S.
What is your return policy?
We do not accept returns on custom products since they are made specifically for you.
What if my item arrives damaged?
If your item is damaged in shipping, we will remake and resend it at no cost to you.
Do you accept returns on personalized items?
No. Personalized and custom orders are non-refundable.
How do I clean my sign?
If dust collects, simply wipe it with a light cleaner and soft cloth.
Can your products be used outdoors?
Yes. All signs are sealed to withstand outdoor use.
Where are you located?
We are based in Moultrie, Georgia.
How did Mercer Made get started?
Mercer Made was born in our warehouse where we operate another business. We wanted to bring more creativity into our own lives and our customers’ lives, and that’s how Mercer Made came to life.
Do you take wholesale or bulk orders?
Yes. Please reach out via our contact form to discuss your project.
Do you offer gift wrapping?
Not at this time.