Privacy policy

We respect your privacy. This policy explains what information we collect, how we use and share it, and the choices you have. By using our website and services (the “Site”), you agree to this policy.

1) Information We Collect

Information you provide

  • Account, order, and contact info (name, email, phone, billing/shipping address).

  • Order details (items purchased, customization notes).

  • Messages to support or via the contact form.

  • Marketing preferences (newsletter opt-in/out).

Information collected automatically

  • Device and usage data (IP address, browser type, pages visited, time on page, referring/exit pages).

  • Cookies, pixels, and similar technologies (see “Cookies & Tracking”).

Payment information

  • Processed securely by our payment processors (e.g., Shopify Payments, PayPal). We do not store full credit card numbers.

From third parties (as needed)

  • Carriers (shipping status/updates).

  • Fraud-prevention and analytics partners.

2) How We Use Your Information

  • Fulfill orders & provide services: process payments, ship products, send confirmations/updates, handle returns.

  • Customer support: respond to questions and requests.

  • Improve our Site & products: analytics, performance, and quality assurance.

  • Marketing (with your consent or as allowed by law): email newsletters, product announcements, offers.

  • Security & legal compliance: detect/prevent fraud, enforce terms, comply with laws.

Legal bases (EU/UK, if applicable): contract performance, legitimate interests, consent, legal obligations.

3) Sharing Your Information

We do not sell your personal information. We share limited data with:

  • E-commerce platform & hosting: Shopify (store, checkout, order management).

  • Payment processors: e.g., Shopify Payments, PayPal (payment authorization and fraud checks).

  • Shipping carriers & logistics providers: to deliver your order.

  • Service providers: email service, analytics, customer support tools—only as needed to perform services for us.

  • Authorities or to protect rights: when required by law or to protect our rights, users, or the public.

  • Business transfers: in a merger, acquisition, or asset sale, your info may transfer as part of that transaction.

All service providers are required to protect your information and use it only for our instructions.

4) Cookies & Tracking

We use cookies and similar technologies to operate and improve the Site.

Types of cookies

  • Essential: required for checkout, cart, and security.

  • Performance/Analytics: understand site usage (e.g., Shopify Analytics, [Google Analytics if you add it]).

  • Functional: remember preferences.

  • Marketing: measure campaign performance ([only if you enable ads/pixels]).

Your choices

  • Browser controls to block or delete cookies (may impact functionality).

  • Opt out of marketing emails at any time (unsubscribe link in emails).

5) Marketing Communications

  • We send marketing emails only if you opt in or as permitted by law.

  • Unsubscribe anytime using the link in our emails or by contacting mercermade.co@gmail.com.

6) Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Delete your information (subject to legal/contractual limits).

  • Restrict or object to certain processing.

  • Portability of certain data.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing at any time.

How to exercise: email mercermade.co@gmail.com with your request. We may verify your identity before acting.

California (CPRA) & certain U.S. states: You may have additional rights, including the right to know, delete, correct, and to opt-out of “sale” or “sharing” of personal information for cross-context behavioral advertising. We do not sell personal information. If we ever enable ad “sharing,” we will provide an opt-out mechanism.

EU/UK Complaints: You can contact your data protection authority. We’d appreciate the chance to address concerns first.

7) Data Retention

We keep personal information only as long as necessary for:

  • Order fulfillment, returns, and warranty/service.

  • Accounting/tax/legal obligations.

  • Security, fraud prevention, and legitimate business needs.

When no longer needed, we securely delete or anonymize it.

8) Data Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data (e.g., HTTPS/TLS encryption, limited access, secure partners). No method is 100% secure; we strive to protect your information.

9) International Transfers

If you access the Site from outside the U.S., your information may be processed in the U.S. We use safeguards (e.g., contractual clauses) when transferring data internationally, where required by law.

10) Children’s Privacy

Our Site is not intended for children under 13 (or under the age of digital consent where you live). We do not knowingly collect personal information from children. If you believe a child provided information, contact us to delete it.

11) Third-Party Links

Our Site may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.

12) Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page. We’ll update the “Effective date” above and, if changes are material, we’ll provide additional notice where required.

13) Contact Us

Questions or requests about this Privacy Policy?
Email: mercermade.co@gmail.com
Address: Mercer Made, Moultrie, Georgia, USA