Terms of service

This website is operated by Mercer Made. Throughout the site, the terms “we,” “us,” and “our” refer to Mercer Made. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, policies, and conditions referenced here or available by hyperlink.

1. Online Store Terms

You must be at least the age of majority in your state or province of residence to use this site.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or destructive code.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Your content (excluding credit card information) may be transferred unencrypted over networks.
Credit card information is always encrypted during transfer over networks.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current.
Historical information may be provided for reference only.
We reserve the right to modify the contents of this site at any time.

4. Products and Services

All products are handmade and may vary slightly in appearance.
Custom and personalized items are final sale and cannot be returned.
We reserve the right to limit quantities of any product or service.
Product descriptions and pricing are subject to change at any time without notice.

5. Billing and Account Information

We reserve the right to refuse any order you place with us.
You agree to provide current, complete, and accurate account information for all purchases.
You are responsible for updating your information (including email and shipping addresses) to ensure orders are processed correctly.

6. Shipping and Delivery

Orders are typically processed within 1–2 business days.
Flat Rate Shipping: $10 on all U.S. orders.
Free Shipping: Orders of $35 or more qualify for free shipping.
Delivery times are estimates and not guaranteed. Carrier delays are outside of our control.

7. Returns and Refunds

Non-custom items can be returned within 30 days of delivery if unused and in original condition.
Refunds will be issued to the original payment method once items are received and inspected.
Custom and personalized items are final sale and not eligible for return or refund.
For full details, see our [Return & Refund Policy].

8. Third-Party Services

We may use third-party tools, apps, or services (such as payment processors and shipping carriers).
These services have their own terms and policies, and we are not liable for their actions.

9. Intellectual Property

All content on this site, including text, images, designs, and product descriptions, is the property of Mercer Made.
You may not copy, reproduce, or exploit any portion without our express written permission.

10. Limitation of Liability

Mercer Made shall not be liable for any injury, loss, claim, or damages arising from the use of our products or services.
To the maximum extent permitted by law, our liability shall not exceed the purchase price of the product.

11. Indemnification

You agree to indemnify and hold harmless Mercer Made, its owners, employees, and affiliates, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or violation of any law or third-party rights.

12. Governing Law

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed under the laws of the state of Georgia, USA.

13. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

14. Contact Information

Questions about the Terms of Service should be sent to us at:
📧 mercermade.co@gmail.com
📍 Mercer Made, Moultrie, Georgia